Empowered Crystals Reiki crystal jewellery & homeware

TERMS AND CONDITIONS

Making a Purchase

I am a one woman business, all the jewellery is hand crafted by me. Making a purchase could not be easier. Just browse my store, select a type of jewellery that you like from the menu or select a crystal and click on buy now if you wish to purchase one item quickly or add to basket if you wish to continue browsing. Please select your currency by clicking on your country's flag in the top right hand side of each page. All conversions are approximate until Paypal checkout.

To Purchase from this site, requires the use of safe cookies. Therefore accepting my terms and conditions includes acceptance of my Privacy Policy, including my Cookie Use. For more details on this please review my Privacy Policy

Payment

Online payments are all through PayPal, you don't need a PayPal account to order, payments can be made via Visa, Mastercard or Switch using their secure checkout process. All prices are quoted in pounds sterling (£), but you can see the price in your approximate currency by selecting the flag at the top right of the screen. Items will be posted once payment is cleared. Please bare in mind if paying by e-cheque that this will add at least 3 to 5 days onto my processing times as I do not process sales until payment is cleared.

No order will be deemed to constitute a contract of sale irrespective of the manner of its transmission to the Seller until the Goods are despatched by the Seller. An order can be cancelled and refunded if unable to supply goods or for any other reason without notice.

Prices

The price payable shall be that displayed at the time of ordering. No additional charges are added. All prices are firm and non-negotiable. If an item is incorrectly priced I retain the right to refund and cancel without prior notice.

All Prices are Displayed in GBP UK Pounds. All Orders are paid in GBP UK Pounds. An approximate Currency Convertor is available on every product page prior to checkout just select your flag at the top of the page.

Postage & Packaging

I package all jewellery in a gift box and with an explanatory leaflet inside explaining the stone's folkelore and care instructions. I post all jewellery in boxes via standard 2nd class post or airmail. Postage and Packaging is from £1.50 per parcel to UK mainland and from £3 for international orders. The size of your order and/or weight will effect this cost, the total delivery cost will be seen at PayPal checkout. If you select economy packaging no gift box or leaflet will be included.

Delivery Schedule

I am a one woman business and have a turnaround time of 3 to 5 days to prepare items ready for shipping. All items are sent via Royal Mail Second Class post or Airmail dependent upon weight and order value and destination. If an item is very heavy a courier firm may be used. All items are sent untracked due to the high cost of tracking in the UK. You must inform me within 7 working days if goods are lost or damaged in transit so that I can send out a replacement or refund. By placing an order with me, you agree that proof of delivery supplied by Royal Mail is sufficient evidence to establish that goods have been received.

International post takes 2 to 6 weeks to arrive depending on your country's postal service and customs. UK post takes up to 2 weeks to arrive (though will usually arrive within 3 working days).

Returns Policy

Your satisfaction is important to me. If you have cause to return your order, please take note of the return information provided below. Please note: Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting me by email. Your refund will be paid within 30 days. An exception to this is custom orders made especially for you so please be sure of your order, as once you pay you cannot cancel. You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when I am at fault - for example, if goods are faulty or misdescribed. Any goods must be returned in saleable condition. These terms apply to an order placed at this time. I reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future.

Please note - Items must be returned in a box and padded envelope or postal box. Items must also be returned in their original condition for refunds/cancelled orders. I am not liable for items lost or damaged further during transit of returns caused by poor packaging or 3rd party postal errors. Return postage is the buyers responsibility.

INTERNATIONAL PACKAGES MUST BE DESCRIBED "RETURNED MERCHANDISE" ON CUSTOMS FORM UNDER DESCRIPTION AND WRITTEN ON ENVELOPE/BOX IN LARGE LETTERS. Customs charges are high in the UK so this not following these instructions may negate any refund eligible.

Return Address

4 Mid St, South Nutfield, Redhill, Surrey RH1 4JX. UNITED KINGDOM. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. I am completely dedicated to your total customer satisfaction. If you have any suggestions or comments or if you need to contact me, please email at empoweredcrystals@hotmail.co.uk

Legal Liability

The contracts from the sales of goods by Empowered Crystals shall be subject to and governed by English law. Liability of Empowered Crystals shall in no circumstance exceed the original value of the price charged for the goods. Empowered Crystal cannot accept liability for injury or negative consequence of using the products it sells.

Legal Entity

empoweredcrystals.com is a trading style of Empowered Crystals Ltd registered at Company House.

Disclaimer

All crystal associations and Folklore are provided as a means to educate the user, and do not imply an effect. Those suffering from illness should consult with a medical doctor in the first instance. I do not make any healing or other claims for my jewellery or stones.

Please note that I only use genuine semi precious stones which contain colour variation and occlusions these are part of the natural stone. I mostly buy from UK suppliers that have been established for almost 50 years. They specialise in sourcing gemstones and minerals from all over the world. They are extremely experienced and buy directly from the mines. My stones are genuine and as such will often have flaws and occlusions on the outside and inside. This is part of the natural stone's beauty.

Acceptance of terms

By placing an order with Empowered Crystals the buyer is agreeing to be bound by our terms and conditions.

This does not affect your statutory rights as a customer.

Privacy Policy (DPA)

I am committed to protecting your privacy. I will only use the information that I collect about you lawfully (in accordance with the Data Protection Act 1998).

I will only use your information to process your order and for tax reasons.

I will not email you in the future unless you have given me your consent. I do not pass your details onto any other companies or third parties, unless it is neccessary for completing your order, such as using courier companies.

The type of information I may collect about you includes:
Your Name
Address
Phone Number
e-Mail Address

None of your financial information is stored by me, only third party payment processors (PayPal) will store your information. Please visit PayPal for more information on their privacy policies.

I do not collect or have access to your credit/debit card details. Your payment details are sent directly to the Payment Service Provider (PayPal) I never see them. My Reference is the Transaction ID that you receive from PayPal after placing your order.

I will never collect sensitive information about you without your explicit consent. The information I hold will be accurate and up to date. You can check the information that I hold about you by emailing me. If you find any inaccuracies I will delete or correct them promptly. The personal information which I hold will be held securely in accordance with our internal security policy. If I intend to transfer your information outside the EEA (European Economic Area) I will always obtain your consent first.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.
Your Rights
If you reside in certain territories, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. 
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store data for legal reasons) I will generally delete your personal information upon request. 
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 

Cookies

I may use cookies technology to track the patterns of behaviour of visitors to our site. These may include; login cookies; which are required for a customer to sign in to any site, basket cookies which allows us to associate a user with a basket, and Google traffic cookies all of which provides us with NON personal data, ie. Page visited, number of views, but not the user who viewed them. I do not used third party cookies for any form of mal practice and I do not use viral advertising.

All "cookies" are stored in your computers Internet Browser. You can exercise your choice to allow cookies by changing the settings in your own browser where you can modify your own settings to allow only "specific sites" to use cookies, or prevent cookies happening all together. The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.